Assistant General Manager

Chili's Grill & Bar, The Fox Hotel & Suites, 461 Banff Avenue, Banff, Alberta, Canada Req #523
Monday, May 1, 2023

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

Our restaurants in Banff include the Keg Steakhouse & Bar, Meatball Pizza & Pasta, Pacini, Chili’s Grill & Bar, Caribou Keg and Alpha Bistro. Your application will be considered for available jobs at all of these locations. 

Our Assistant Restaurant General Manager is responsible for supporting the General Manager and their supervision and control of all food & beverage operations including, restaurant, lounge and room service.

Duties and Responsibilities

  • Directly influence the future effectiveness of the Restaurant through involvement in the recruitment, hiring, training and motivation of all front-line food and beverage employees.
  • Lead employees by personal example with a philosophy of work conduct and personal development that leads to maximum performance and job satisfaction.
  • Represent Banff Lodging Company in such a manner as to enhance the reputation of the company.
  • Ensure that all front-line food & beverage employees are well trained, maintain professional standards of appearance and serve their customers in a prompt, professional, friendly manner.
  • Coach, develop & manage the performance of the Restaurant leadership/supervisor team.
  • Interact effectively with employees, clientele and the local community to ensure service requirements and market conditions are anticipated and understood.
  • Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the standards of the restaurant.
  • Liaise with the Kitchen in evaluating menus ensuring proper costing of menu items and customer satisfaction.
  • Circulate throughout the restaurant, inclusive of lounge and function rooms maintaining a positive profile with clientele and staff.
  • Hold regular staff meetings.
  • Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
  • Effective and timely interaction with all departments, key relationship with Hotel Front Office & Sales & Catering.  Attend meetings as required.
  • Effective and timely interaction with Payroll Supervisor regarding payroll (i.e. set up new hires, etc).


Skills and Experience

  • Minimum 3 years supervisory experience within a food and beverage environment equal in size and services.
  • Knowledge of cost analysis, fiscal management, and budgeting techniques.
  • Ability to interact effectively with employees, clientele and the local community to ensure service requirements and market conditions are anticipated and understood.
  • Ability to motivate and lead employees in a busy, high quality environment.
  • Good training, coaching and mentoring skills are essential.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Above average communication skills (both written and verbal).
  • Exceptional conflict resolutions, negotiation and objection handling skills.
  • Ability to respond quickly in a dynamic and changing environment.


This Position Offers:

  • Permanent full-time position
  • Competitive salary 
  • Health & dental benefits
  • Eligibility to become an employee shareholder
  • Anniversary bonus
  • Excellent health & wellness programs including discounted ski pass and free golf passes
  • Complimentary hotel stays
  • Food & beverage discounts at all our restaurants
  • Free local bus pass and subsidized regional routes
  • These are just a few of our Benefit! Check out the rest of our benefits here:

Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.

Other details

  • Job Family Restaurant Salary
  • Pay Type Salary
Location on Google Maps
  • Chili's Grill & Bar, The Fox Hotel & Suites, 461 Banff Avenue, Banff, Alberta, Canada