Assistant General Manager

Our Assistant Restaurant General Manager is responsible for supporting the General Manager and their supervision and control of all food & beverage operations including, restaurant, lounge and room service.
 

Duties and Responsibilities

• Directly influence the future effectiveness of the Restaurant through involvement in the recruitment, hiring, training and motivation of all front-line food and beverage employees.
• Lead employees by personal example with a philosophy of work conduct and personal development that leads to maximum performance and job satisfaction.
• Represent Banff Lodging Company in such a manner as to enhance the reputation of the company.
• Ensure that all front-line food & beverage employees are well trained, maintain professional standards of appearance and serve their customers in a prompt, professional, friendly manner.
• Coach, develop & manage the performance of the Restaurant leadership/supervisor team.
• Interact effectively with employees, clientele and the local community to ensure service requirements and market conditions are anticipated and understood.
• Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the standards of the restaurant.
• Liaise with the Kitchen in evaluating menus ensuring proper costing of menu items and customer satisfaction.
• Circulate throughout the restaurant, inclusive of lounge and function rooms maintaining a positive profile with clientele and staff.
• Hold regular staff meetings.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Effective and timely interaction with all departments, key relationship with Hotel Front Office & Sales & Catering.  Attend meetings as required.
• Effective and timely interaction with Payroll Supervisor regarding payroll (i.e. set up new hires, etc).

Skills and Experience

• Minimum 3 years supervisory experience within a food and beverage environment equal in size and services.
• Knowledge of cost analysis, fiscal management, and budgeting techniques.
• Ability to interact effectively with employees, clientele and the local community to ensure service requirements and market conditions are anticipated and understood.
• Ability to motivate and lead employees in a busy, high quality environment.
• Good training, coaching and mentoring skills are essential.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Above average communication skills (both written and verbal).
• Exceptional conflict resolutions, negotiation and objection handling skills.
• Ability to respond quickly in a dynamic and changing environment.

This Position Offers:

• Permanent full-time position
• Competitive salary 
• Health & dental benefits
• Eligibility to become an employee shareholder
• Anniversary bonus
• Excellent health & wellness programs including discounted ski pass and free golf passes
• Complimentary hotel stays
• Food & beverage discounts at all our restaurants
• Free local bus pass and subsidized regional routes
• These are just a few of our Benefit! Check out the rest of our benefits here: https://blcemployees.com/benefits/