Reservations Sales Agent

Banff, AB, Canada Req #611
Friday, May 26, 2023
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

People travel from all around the world to visit Banff National Park.  As a Reservations Agent you are their first point of contact so let’s make it memorable!

What Will you Be Doing:

You will be selling hotel rooms for all of our hotels and resorts (we have 13!!) so if you like a fast-paced environment this is the job for you.

You will be answering calls and helping guests plan their vacations by telling them about all the fun things to do in Banff.

As a team you will be doing data entry and checking to make sure all hotel bookings are correct to avoid any mix ups for our guests.

Work closely with Front Office staff, booking partners and wholesalers to ensure guest needs are met.

Input and manage data into our booking engine and reservation databases.


This Position Offers:

Full-time work

Anniversary bonus

Employee housing

40% off food & 27% off beverage at 6 restaurants in town

Fun staff events; staff parties, BBQs

Excellent health & wellness programs

Discounted Lux movie tickets

25% off spa services

Health & dental benefit eligibility after 6 months

Complimentary hotel stays

Free local bus pass

Eligibility to become an employee shareholder (that’s right, you can become an owner!)

These are just a few of our Benefit! Check out the rest of our benefits here:


The right candidate embodies the Caribou spirit including:

Fun, enthusiastic and a team player

You have exceptional communication skills & attention to detail

Enjoy talking on the phone

Available to work weekends and evenings

You have used a PMS before and have experience in hospitality, reception or customer service

(this is an asset but not required)

Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.

Other details

  • Job Family Sales and Marketing Hourly
  • Pay Type Hourly
Location on Google Maps
  • Banff, AB, Canada