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EEPF Admin - Call Center Dispatcher

Chisasibi, Nord-du-Québec, QC, Canada Req #156
Tuesday, April 18, 2023

Location: Chisasibi

Core Functions:

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.

Call Center Responsibilities

  • Receive emergency calls from the public requesting police, first responders or fire emergency services.
  • Collect all pertinent and critical information from the caller.
  • Determineresponse requirements and relative priorities of situations in accordance withestablished procedures.
  • Dispatch police, ambulance, firefightersor other emergency units as necessary and in accordance withestablished procedures.
  • Maintain continuous contact with all units dispatched.
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Database Management Responsibilities

  • Perform database entry in ICO (EEPF database software).
  • Maintain the database up-to-date and manage all access.
  • Archive data.
  • Receive all requests for Criminal Record Check from local EEPF Officers.
  • Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
  • Compile information required by the EEPF Officers.

Other Responsibilities:

  • Maintain up-to-date knowledge and skills in area(s) of responsibility. 
  • Perform by the Call Dispatch Center Coordinator.


  • High School Diploma.
  • Post-secondary training in Emergency Communications is an asset.
  • Current certification in Standard First Aid and CPR Level Cis an asset.


  • Knowledge of computer databases and software programs.
  • Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
  • Experience as a Special Constable is an asset.


  • Fluent in English and Cree.
  • Fluent in French is an asset.

Knowledge and Abilities

  • Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
  • Ability to listen and speak to people in some state of distress.
  • Strong communication and interpersonal skills.
  • Ability to demonstrate sound and rapid decision making under stressful conditions.
  • Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
  • Proven ability to be discreet and maintain confidentiality. 
  • Strong attention to detail and accuracy.
  • Demonstrated ability to work under pressure and to adapt to a changing environment.

Additional Requirements

  • Typical office setting where there are no unusual physical demands.
  • Requires flexible hours, rotational work shift is required.
  • Willingness to follow adequate training.
  • Must undergo a background check.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $31.00
  • Job Start Date Monday, May 15, 2023
Location on Google Maps
  • Chisasibi, Nord-du-Québec, QC, Canada