EEPF Admin - Call Center Dispatcher
The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.
Call Center Responsibilities
- Receive emergency calls from the public requesting police, first responders or fire emergency services.
- Collect all pertinent and critical information from the caller.
- Determineresponse requirements and relative priorities of situations in accordance withestablished procedures.
- Dispatch police, ambulance, firefightersor other emergency units as necessary and in accordance withestablished procedures.
- Maintain continuous contact with all units dispatched.
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Database Management Responsibilities
- Perform database entry in ICO (EEPF database software).
- Maintain the database up-to-date and manage all access.
- Archive data.
- Receive all requests for Criminal Record Check from local EEPF Officers.
- Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
- Compile information required by the EEPF Officers.
- Maintain up-to-date knowledge and skills in area(s) of responsibility.
- Perform by the Call Dispatch Center Coordinator.
- High School Diploma.
- Post-secondary training in Emergency Communications is an asset.
- Current certification in Standard First Aid and CPR Level Cis an asset.
- Knowledge of computer databases and software programs.
- Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
- Experience as a Special Constable is an asset.
- Fluent in English and Cree.
- Fluent in French is an asset.
Knowledge and Abilities
- Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
- Ability to listen and speak to people in some state of distress.
- Strong communication and interpersonal skills.
- Ability to demonstrate sound and rapid decision making under stressful conditions.
- Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
- Proven ability to be discreet and maintain confidentiality.
- Strong attention to detail and accuracy.
- Demonstrated ability to work under pressure and to adapt to a changing environment.
- Typical office setting where there are no unusual physical demands.
- Requires flexible hours, rotational work shift is required.
- Willingness to follow adequate training.
- Must undergo a background check.
The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.
- Pay Type Hourly
- Min Hiring Rate $31.00
- Job Start Date Monday, May 15, 2023
- Chisasibi, Nord-du-Québec, QC, Canada