EEPF Admin - Call Center Dispatcher

Call Center Responsibilities

• Receive emergency calls from the public requesting police, first responders or fire emergency services.
• Collect all pertinent and critical information from the caller.
• Determineresponse requirements and relative priorities of situations in accordance withestablished procedures.
• Dispatch police, ambulance, firefightersor other emergency units as necessary and in accordance withestablished procedures.
• Maintain continuous contact with all units dispatched.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Database Management Responsibilities

• Perform database entry in ICO (EEPF database software).
• Maintain the database up-to-date and manage all access.
• Archive data.
• Receive all requests for Criminal Record Check from local EEPF Officers.
• Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
• Compile information required by the EEPF Officers.

Other Responsibilities: 

• Maintain up-to-date knowledge and skills in area(s) of responsibility.  
• Perform by the Call Dispatch Center Coordinator.

Education

• High School Diploma.
• Post-secondary training in Emergency Communications is an asset.
• Current certification in Standard First Aid and CPR Level Cis an asset.

Experience

• Knowledge of computer databases and software programs.
• Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
• Experience as a Special Constable is an asset.

Languages

• Fluent in English and Cree.
• Fluent in French is an asset.

Knowledge and Abilities

• Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
• Ability to listen and speak to people in some state of distress.
• Strong communication and interpersonal skills.
• Ability to demonstrate sound and rapid decision making under stressful conditions.
• Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
• Proven ability to be discreet and maintain confidentiality. 
• Strong attention to detail and accuracy.
• Demonstrated ability to work under pressure and to adapt to a changing environment.

Additional Requirements

• Typical office setting where there are no unusual physical demands.
• Requires flexible hours, rotational work shift is required.
• Willingness to follow adequate training.
• Must undergo a background check.