Senior AB Claims Representative

Waterloo, ON, Canada Req #164
Friday, April 21, 2023

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

  • Effectively adjudicate a caseload of complex injury cases including catastrophic impairment in accordance with the SABS.
  • Provide mentorship to junior and intermediate staff.
  • Apply knowledge and understanding of the ADR and independently handle LAT case conferences.
  • Ability to provide direction to defense council.
  • Maintain file records and documents in a paperless work environment.
  • Monitor reserve adequacy in compliance with company guidelines.
  • Ensure the daily claims procedures and best practices conform to legal, regulatory and privacy obligations.
  • Deal with claimants and legal representatives in a courteous and professional manner.
  • Develop strong customer relationships through professional accountability.

What you will bring...

  • 8+ years handling AB claims with extensive catastrophic file handling.
  • Prior adjusting experience in an auto PD role.
  • A solid understanding of the OAP 1 and the Ontario SABS.
  • College diploma or a post-secondary certificate.
  • Effective communication skills.
  • Strong organizational skills.
  • CIP or enrolment in the program is preferred
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest in Heartland Mutual Insurance, however, only those selected for an interview will be contacted. (Only qualified candidates please. No agencies)
A Place Where YOU Can Make a Difference!  Proudly Canadian.  Mutually Owned.

Other details

  • Job Family Claims
  • Pay Type Salary
Location on Google Maps
  • Waterloo, ON, Canada