Senior Casualty Claims Specialist

Waterloo, ON, Canada Req #166
Monday, April 24, 2023

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

The Casualty Claims Specialist role will be responsible to develop, support and execute on the strategic direction of casualty claims handling at Heartland Mutual Insurance across Canada

What you will do...

  • Effectively investigate and facilitate the fair settlement of self-handled claims.
  • Conduct audits on our Casualty claims team and legal vendors.
  • Display sound economic judgement to support all financial transactions.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Develop strong customer, broker and vendor relationships through personal accountability.
  • Mentor claims staff to embrace and develop a high performance workplace culture.
  • Keep current with Case Law decisions and communicate to the BI/Casualty team the potential implications of new decisions on file handling
  • Encourage business foresight through quality decision making.
  • Support our corporate culture and vision which fosters long term relationships with our customers.
  • Ensure the daily claims procedures and best practices conform to legal, regulatory compliancy and privacy obligations.

What you will bring...

  • Completion of Post-Secondary education or equivalent experience.
  • 10 years property/casualty claims insurance experience, including 5 years’ experience at a senior Casualty level.
  • Hands-on experience with complex bodily injury cases and general liability cases across Canada.
  • Strong knowledge of the civil litigation process across Canada including relevant insurance case law and precendents.
  • Strong technical, audit, communication, coaching, mediation and negotiation skills.
  • Ability to see the impact of claims and legal decisions on Heartland.
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest in Heartland Mutual Insurance, however, only those selected for an interview will be contacted. (Only qualified candidates please. No agencies)
A Place Where YOU Can Make a Difference!  Proudly Canadian.  Mutually Owned.

Other details

  • Job Family Claims
  • Pay Type Salary
Location on Google Maps
  • Waterloo, ON, Canada