AB Claims Representative I

Waterloo, ON, Canada Req #168
Tuesday, May 16, 2023

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...
Manage a caseload of minor to moderate injury accident benefit files. This is a telephone adjusting position. Files are generally those with injuries that fall within the minor injury guideline, or if outside of the MIG, are less complex in terms of recovery, benefit eligibility, concurrent claims or other complicating factors. Claimants may be represented by legal counsel.

  • Interview claimants to ensure we have adequate information to confirm priority of payment, WSIB and/or loss transfer potential.
  • Provide counsel and direction to claimants regarding SABS, benefit eligibility, claims process and procedures, including use of FSCO approved forms or formal correspondence, as required.
  • Manage treatment plans and invoicing within the HCAI system--arrange for timely payment, and response within regulation timelines.
  • Request and review medical records, summarizing key information in the file journal.
  • Ensure all files are tracked and kept up-to-date through consistent use of our diary system.
  • Process specified benefit cheques within guidelines.
  • Ensure adequate reserving throughout the life of the file.
  • Co-ordinate medical examinations with the AB Claims Assistant, as required.
  • Effectively adjudicate a caseload of minor to moderate injury cases in accordance with the SABS.
  • Maintain file records and documents in a paperless work environment.
  • Monitor reserve adequacy in compliance with company guidelines.
  • Ensure the daily claims procedures and best practices conform to legal, regulatory and privacy obligations.
  • Deal with claimants and legal representatives in a courteous and professional manner.
  • Develop strong customer relationships through professional accountability.

What you will bring...

  • Prior adjusting experience in an auto PD role.
  • A solid understanding of the OAP 1 and the Ontario SABS.
  • College diploma or a post-secondary certificate. • Effective communication skills.
  • Strong organizational skills.
  • CIP or enrolment in the program is preferred.
  • 2+ years handling AB claims, with some experience with non-MIG and specified benefit claims is an asset.

Stakeholder Relationship Management

  • Provide superior claims service to claimants.
  • Work closely with the AB Specialist and AB Team Leader to manage ongoing disability and identify developing claims.
  • Ensure accurate, consistent and timely reserving to assist with finance and actuarial analysis.
  • Develop strong working relationships with company approved vendors.
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest in Heartland Mutual Insurance, however, only those selected for an interview will be contacted. (Only qualified candidates please. No agencies)
A Place Where YOU Can Make a Difference!  Proudly Canadian.  Mutually Owned.

Other details

  • Job Family Claims
  • Pay Type Salary
Location on Google Maps
  • Waterloo, ON, Canada