Food Program Facilitator

825 King St W, Kitchener, ON N2G 1E3, Canada Req #326
Saturday, September 2, 2023
Come Build Hope and Homes with Us!


Food Program Facilitator – Full Time

Kitchener, ON- St. Mark’s Place


Position Description:  The Food Program Facilitator will be responsible for all food-related activities within the program, including the coordination and/or preparation of daily, nutritious, hot meals. Supporting individuals in developing and working through their personal service plans striving towards health, wellness and belonging; they will promote and demonstrate the vision, mission and values of Indwell within the workplace and community. Working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents with a particular focus on food security and nutrition. This program will serve individuals who have experienced long term housing instability and/or long stay hospitalizations. Scope of work may vary from time to time based on individual and program needs. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.


About Indwell:  We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging.  Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society.  Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES.  As part of our amazing team, you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness.  To learn more, go to: 


What our Tenants say:  


  • "The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you."
  • "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want."
  • "An affordable rent.  It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."   


Hours of Work: 40 hours per week, 7 days a week, including evenings and public holidays. Hours will be scheduled based on the support needs of individuals living in supported apartments.  Participation in the on-call schedule rotation is required.  The Food Program Facilitator will work with the scheduler to ensure that there is adequate staff support during the meal program, which is a dinner meal.  


Duties Include:

Direct Support to Residents

  • Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust and engagement in food programming and food-related activities.
  • Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
  • Assist residents in developing and practicing the skills defined in their service plans in consultation with resident and interdisciplinary team. 
  • Understanding of food security barriers within resident population and nutritional impacts.
  • Coordination of a daily hot meal for 44 residents along with skills and knowledge to prepare daily hot meal, if required.
  • Demonstrate understanding and ability to assess the food security and nutrition needs of program population related to cultural significance and general health.
  • Demonstrate a clear understanding of the relationship between food and community building.
  • Collaborate and consult with hospital and community supports around nutrition needs. 
  • Coordinate, lead and/or participate in case conferences with outside supports.
  • Knowledge and understanding of psychosocial rehabilitation, recovery models, including harm reduction strategies around substance use.
  • Proven advocacy skills to ensure residents receive the support and referrals they need to carry out their individual support plans and access appropriate resources.
  • Confident in utilizing crisis management and intervention skills.
  • As a representative of a faith-based organization, recognize and promote the role of spirituality in personal development, and provide support and guidance as required.  
  • Reinforce residents’ life skills, including spiritual, social, and coping skills.
  • Ability to engage in skill building activities with residents with dignity.
  • Assist with intake and orientation of new residents.
  • Develop and facilitate relevant group programming related to food and nutrition.
  • Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting health records.
  • Demonstrate a nonjudgmental approach to the implementation of pest management protocols and skill building with residents.
  • Participate and contribute to relevant organizational cross-regional team and community tables.
  • Other duties as required.




  • Consistently show initiative and engage in creative problem solving.
  • Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice).
  • Experience leading and/or guiding internal teams to accomplish shared goals.
  • Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
  • Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in food security and nutrition.
  • Engaging and establishing external community partnerships to meet and improve food security of residents. .
  • Comfort with landlord responsibilities such as pest management and rent collection.


Support, Direction, and Commitment to Interdisciplinary Team


  • Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability and food security. These supports may include medication administration, apartment checks, oversight and implementation of pest management protocols, community events, meal program, and other supports as necessary.
  • Support and collaborate with Volunteer Coordinator   to integrate program volunteers into food programming. Complete volunteer logs as required.
  • Work in close collaboration with other Food Program Facilitators and food providers in the region to ensure smooth operations and that resident feedback is incorporated into the execution of the meal program.
  • Assist in the orientation and support of staff, students and volunteers.
  • Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available.
  • Follow applicable regulations, policies and procedures.
  • Work collaboratively with Indwell’s Facilities Team, supporting and reporting maintenance needs to ensure upkeep of buildings and resident units.
  • Administrative responsibilities including maintaining financial records and accountability as well as program evaluation and health records.
  • Ability to bulk order all necessary items required for meals and plan nutritious menus accordingly.
  • Ability to follow and adhere to a set budget.


Health, Welfare and Safety Practices


  • Responsible for maintaining a safe, healthy, and clean work environment. 
  • Use appropriate procedures and follow-up documentation when responding to emergency situations.
  • Ensuring compliance with applicable regulations, i.e. Health and Safety, Public Health (Infection Control)
  • Complete required safety checks and inspections as assigned.
  • Attend and participate in all required training to maintain and develop new skills.


Requirements: The successful candidate should demonstrate a warm, sensitive, and caring approach and have the ability to work independently, be flexible, organized, and take initiative.  Must be able to maintain good interpersonal relationships and have a genuine interest in providing quality care for people living with mental illness and or substance use disorder.  Must have physical capability to lift and maneuver heavy objects (i.e. dish racks, bulk food items and occasional appliances). 

As Indwell works to support diverse tenant populations, we’re seeking to create a diverse work culture that closely matches the diversity of our communities. We seek qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially emphasize applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.

Education/Experience:  Post Secondary education in related field or equivalent.  Experience working in mental health and/or addictions sector is beneficial.     All applicants must be in possession of Safe Food Handling Certification or be willing to complete the course to become certified.   Valid drivers license required. 


Salary:  $45,000-$53,500 annually based on education and experience. Indwell offers a competitive benefits package and RRSP contribution. 


To Apply: Please apply with cover letter and resume to our website: We thank all applicants; however, only applicants that are being considered will be contacted. 


Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.  

Accommodation will be provided in all parts of the hiring process as required under Indwell’s Employment Accommodation policy. Applicants need to make their needs known in advance. 

Indwell exists to provide hope and homes for all. Our supports, services, and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Indwell engages with diverse communities; we actively identify and remove barriers that prevent people from accessing and participating in our services and organization.

Other details

  • Pay Type Salary
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Location on Google Maps
  • 825 King St W, Kitchener, ON N2G 1E3, Canada