Program Supervisor (Kitchener- St. Mark's)

825 King St W, Kitchener, ON N2G 1E3, Canada Req #345
Monday, September 18, 2023
Come Build Hope and Homes with Us!

Program Supervisor- Full Time

Kitchener, ON-St. Mark’s Place

Closing Date for Applications: October 2nd, 2023.


Position Description:   Working as part of the interdisciplinary team, as the Program Supervisor you will be responsible for providing residents in Indwell’s supportive living program with enhanced supports that help them maintain health and housing. Reporting to the Program Manager, you will provide direct supervision and support to program employees and volunteers via on-site presence and routine check-in’s. The Program Supervisor is responsible for program oversight. The successful candidate will work in collaboration with Indwell’s leadership to uphold organizational mission, vision and values. This position will require a high level of resilience and a willingness to work in close proximity to challenging situations.  

About Indwell:  We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging.  Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society.  Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES.  Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness.   To learn more, go to:


Hours of Work:  40 hours per week. Flexibility is required to meet program needs, which can including evening and weekend hours. Participation in the on-call schedule is required.  


Duties for this position include:  

  • Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership, support and direction.  
  • Conducting and documenting regular check-ins with staff and completing employee performance evaluations.
  • Responsive to the care, culture and competence needs of staff
  • Ensuring consistent and clear direction to program staff around maintaining and protecting resident health records.
  • Attention to team dynamics, and the development and maintenance of positive and professional team culture.
  • Creating and providing program schedule for all employees
  • Coordinating and performing on-call responsibilities as required. 
  • Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers.
  • Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team. 
  • Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes.
  • Participating and contributing to relevant Cross Regional Teams.
  • Leading, attending and actively involved in team meetings and other agency meetings as required.
  • Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.  
  • Overseeing the intake process for new residents and supporting the team with coordinating move-ins and resident welcome.
  • Support roll-out of new assessment tools to program staff and residents
  • Developing and maintaining relationships with community and health partners to support the team and residents in connecting to community resources and supports.
  • Leading, coordinating and/or participating in case conferences with outside supports.
  • Coming alongside staff and residents to achieve their goals while encouraging independence and recovery.
  • Apply evidence-based practice, influence policy and program development, identify relevant and appropriate trauma informed care that promotes hope and trust.
  • Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings.
  • Support the team / staff responses to resident complaints/concerns.
  • Administrative responsibilities such as rent collection and intake and discharge planning
  • Supporting positive team relations with Indwell facilities staff regarding program maintenance and unit turnovers
  • Maintaining a safe and healthy working environment.
  • Other duties as required.


Health, Welfare and Safety Practices


  • Maintaining a safe and healthy working environment.
  • Use appropriate procedures when responding to emergency situations
  • Uphold organizational policy and procedures
  • Attend and participate in all required training to maintain and develop new skills. 
  • Other duties as required.




  • Experience with harm reduction approaches to substance use.
  • Demonstrated effective crisis intervention skills.
  • Ability to work effectively in a high stress environment.
  • Excellent written, oral, and interpersonal skills.
  • Demonstrated commitment to interpersonal collaborative teamwork and care.
  • Demonstrated commitment to continuous professional development.


Skills:  Experience working with individuals with serious mental illness, substance use, or other special needs. Demonstrating a warm, sensitive, and caring approach.  Must be able to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness.  The ability to work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative. A knowledge of local community resources, support systems and landlord-tenant relations is beneficial.    

Education/Experience:  Post Secondary degree in related field or equivalent with 2 years of supervisory experience in a social service setting.  Experience working in mental health and/or addictions is beneficial.    


Salary:  $54,300-64,400 annual salary based on education and experience. Indwell offers a competitive benefits package and RRSP contribution. 

To Apply:  Please apply with resume and cover letter via our website: We thank all applicants; however, only those that are being considered will be contacted.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided in all parts of the hiring process as required under Indwell’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Indwell exists to provide hope and homes for all. Our supports, services, and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Indwell engages with diverse communities; we actively identify and remove barriers that prevent people from accessing and participating in our services and organization.  



Other details

  • Pay Type Salary
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Location on Google Maps
  • 825 King St W, Kitchener, ON N2G 1E3, Canada