Finance Coordinator

Ohio, USA Req #818
Thursday, May 4, 2023

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

This remote position is responsible for providing finance claim support to our insured pet parents in a manner that promotes efficiency and customer satisfaction. This position is responsible for gathering, processing and evaluating documents, data input, and processing work items in a timely manner as required.
This is a 6-month contract. Job Location: Remote work is not available in AK, MT, HI (US) and Quebec, Nunavut, NW Territories, Yukon (Canada)


Principal Duties and Responsibilities

  • Verify the file sent to the bank for ACH Claim payments match our records
  • Release claims so that customers will receive claim reimbursements. Make edits if a ticket is received from another department such as PT&D and Claims
  • Run daily and monthly reports from JP Morgan and AMEX
  • Make entries into SAGE
  • Adjust ACH Prem Returns and Chargebacks received and send email for ACH Clearance date and LCD updates
  • Dispute Chargebacks received by the bank if necessary
  • Complete Unapplied Payment Report
  • Reissue claim reimbursement checks
  • Complete the Claims and Premium Reconciliation; Copy over report from bank and save the appropriate files
  • Complete ACH Claim Returns
  • Complete NOC updates received from the bank
  • Save letters received for Outstanding reimbursement checks (Abandoned Property)
  • Adjust Claim Overpayments if needed
  • Apply checks received if applicable
  • Complete SN tickets received and finance help desk emails
  • Complete Premium Refund Check requests and complete reconciliation


Required Qualifications (Certifications, Licenses, Software Programs, KSA’s):

  • High School Diploma or equivalent required
  • 2+ years of relevant work experience
  • Proficiency with MS Excel
  • Experience with reconciliation preferred
  • College Degree preferred


Work Requirements:

  • Detail oriented with a high degree of accuracy
  • Must be highly motivated and able to accept changing priorities with a minimum of disruption
  • Strong problem solving, independent decision-making, reporting and analytical skills
  • Must possess ability to analyze complex financial data
  • Must be able to effectively collaborate with others to identify and resolve issues


#LI-AM1
#LI-Remote
We thank all candidates for their interest.

If selected for an interview, you will be contacted by email within 7 business days.

Independence Pet Group is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Other details

  • Job Family HART Default Jobs
  • Pay Type Salary
  • Employment Indicator Contract Employee
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Ohio, USA