Claims Support

Ohio, USA Req #839
Wednesday, May 24, 2023

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.


Job Summary:

This remote position is responsible for performing all clerical duties on new incoming claims; Including logging of claim and requesting any necessary information from clinics and/or customers. This position also monitors reports for tracking workflow and service goals.



Job Location: Remote work is not available in AK, MT, HI (US)


Main Responsibilities: 

  • Accurately and efficiently log claims; This may include paper claims, faxed claims, and emailed claims based on established time-frames and goals.
  • Back-up the claims support supervisor as needed; assist team members with questions and training; assigning tasks, respond to emails
  • Identify incomplete claim forms and/or need for additional information required to process claim;  Request additional information in a prompt, professional manner as required via fax, email, or phone.
  • Meet performance metrics set forth by department management
  • Contact veterinary clinics and/or customers to secure medical records and claim related information
  • Provide accurate and adequate documentation of all client and veterinary communication
  • Provide “best in class” customer service to our customers to discuss claims
  • Self-manage priorities and resources
  • Ensure all policies and procedures are being adhered to
  • Readily adapt to change and integrate new knowledge, policies, procedures, and regulations in our fast-paced and constantly improving environment
  • Share expertise and their own best practices with peers
  • Perform other duties as assigned by supervisor
  • Operate standard office equipment/software including:
    • Multi-line telephone system
    • Excel/spreadsheet
    • PC/printer/calculator/copier/fax



  • High School Diploma or equivalent required
  • Familiarity of breeds, pharmaceuticals, veterinary procedures, and terminology preferred
  • Strong written and oral communication skills with internal and external audiences
  • Claims Adjuster’s License preferred.  If not licensed, we pay for training and licensing
  • Proficiency with MS Office
  • Genuine love of animals
  • Comfortable using multiple programs on a computer and phone throughout the day
  • Accountability, time management, multi-tasking
  • Punctual, reliable, and consistent attendance mandatory
  • Must be able to pass required background checks




All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • 401(k) savings plan
  • Personal Paid Time Off
  • Ten holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)




We thank all candidates for their interest.

If selected for an interview, you will be contacted by email within 7 business days.

Independence Pet Group is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Other details

  • Job Family HART Default Jobs
  • Pay Type Hourly
  • Employment Indicator Regular
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • Ohio, USA