IT Help Desk Technician Support (12 Month Contract)

7000 Pine Valley Dr, Woodbridge, ON L4L 4Y8, Canada Req #2099
Thursday, June 1, 2023
You were made to save animals, we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500, dedicated veterinary professionals. VetStrategy has undergone a tremendous amount of growth and continues to grow at a rapid pace. Our business model is simple; we work with our veterinary partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the medical team to focus on practicing first-rate medicine, and allows the clinic’s staff, clients, and patients to benefit from experienced business operators and managers.
The Role

Supporting VetStrategy’s Technology division, this role will be responsible for a variety of duties supporting the Corporate Home Office IT needs. He / she will be responsible for keeping records for computer assets and inventories, providing technical support and troubleshooting services to end-users to resolve any computer hardware or software issues.
  • Daily management of help desk queues and tickets via the Zendesk platform
  • Act as an escalation point for tier I staff
  • Remote and onsite support when required 
  • Create job aids and standard operating procedure for Helpdesk staff
  • Learn and support VetStrategy’s standard practice management clinic software at the expert level
  • Setup and installation of new systems and IT equipment  
  • Providing support to end users
  • Troubleshooting IT issues
Background, Experience and Qualifications
  • Bilingual (English/French) language skills are highly desired
  • Diploma in Network Administration or a related program
  • 5+ years’ experience in a similar role
  • Extensive knowledge of Microsoft Windows operating systems and MS Office 365  
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc.) 
  • Understanding of remote management tools and techniques 
  • Some knowledge of Microsoft windows server platform 
  • Superior customer service experience, technical support and IT field support is required
  • Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
  • Excellent time management skills 
  • Excellent verbal and written communication skills over the phone, in person, and through email 
  • Set clear expectations and define key performance indicators for self 
  • Excellent critical thinking skills with the ability to identify and solve problems
  • Set clear expectations and define key performance indicators for self 
  • Ability to multi task daily projects and commitments and the ability to work independently 
  • Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
  • Comfortable working in a pet friendly environment
Our Ideal Candidate possesses the following Cultural Competencies:

We are Relationship Focused!
In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.
We Speak the Truth!
We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.
We are Humble!
We’re all in this together. There is no room for ego or hierarchy mentality here.  We are unpretentious and approachable. We support and appreciate one another.  We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just Home Office.
Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to  

Other details

  • Pay Type Salary
Location on Google Maps
  • 7000 Pine Valley Dr, Woodbridge, ON L4L 4Y8, Canada