Part Time Guest Services Porter

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

The Guest Services Porter will be responsible for providing our guests with a positive first and last impression, and will provide consistent sensational service.  Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from tour-buses and vehicles, valet parking guest vehicles, delivering messages, parcels and guest amenities.  The Valet will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination. Their mission is to exceed any expectations that our guests may have & provide professional guest service at all times.

 

Requirements

 

• Excellent communication and organizational skills, able to multitask and act under pressure
• Full “G” class Ontario Driver’s License, with clean driving record (abstract required)
• Ability to drive standard
• No criminal record
• Proven track record in customer service
• Ability to take initiative
• Ability to lift heavy objects and luggage (Up to 50 Pounds)
• Must be available for all shifts – Mornings, Late evenings, weekends, holidays
• Bilingualism is an asset

 

Job Profile

 

• Provide consistent sensational service for all hotel guests
• Develop a good understanding of hotel layout and be able to give directions to all units and services
• Interact effectively with hotel guests and co-workers to create a positive environment
• Handle luggage for hotel guests
• Provide information regarding features of rooms, services of hotel and points of interest in the area
• Assist guests with special needs
• Attend to group arrivals and departures
• Maintain and clean luggage storage area and lobby
• Valet parking guest vehicles

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.