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Vice President of Operations

Kitchener, ON, Canada Req #291
March 7, 2023
We are the premier foodservice distributor in Ontario.  Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight!

Flanagan Foodservice is Canada’s largest independent foodservice distributor.  Proudly Canadian and family owned, we have been serving Ontario for 46 years.  We meet our customers' unique needs by delivering value, flexibility and an exceptional customer experience. This mission is made possible by attracting the best talent in the industry and by treating our employees like family.  Distinguished as one of Canada's Best Managed Companies for 9 consecutive years!

Join our Senior Leadership Team now as Vice President of Operations!

Role summary:

The Vice President of Operations is a key member of the Senior Leadership Team with overall responsibility for Flanagan Foodservice’s entire warehousing and distribution network consisting of 3 warehouses, 89 trucks and a team of over 600 employees.  This executive role reports directly to the President and CEO.  As a decisive and influential leader with extensive experience in warehousing and logistics and a proven motivator of large teams, you will develop and implement an effective plan to achieve our corporate goals.  You thrive in a challenging environment and enjoy working in partnership with a diverse team of people to deliver the best possible results for our customers.  This role is located in our Kitchener office with occasional out-of-town and overnight travel within Ontario. 

Key Responsibilities include:

  • Provide strategic and operational leadership across the entire Operations organization
  • Optimize our warehouse and distribution assets and network
  • Mobilize resources to support achievement of functional and corporate objectives
  • Successful recruiting, training and development of the warehouse, transportation and safety teams
  • Ensure regulatory and reporting compliance with all relevant authorities
  • Develop and implement productivity plan
  • Instill a culture of customer service excellence
  • Establish and refresh operational processes with a focus on continuous improvement
  • Ensure safety policies, practices and compliance is the #1 priority within Operations
  • Establish relationships with key suppliers and service providers
  • Oversee negotiation for procurement of equipment, supplies and services
  • Model and use fact based analysis and KPI score-carding to monitor performance
  • Oversee all aspects of Food Safety and Quality to ensure compliance with HACCP/GFSI (or other Food Safety accreditations)
  • Refresh SOPs and training (including driver training) programs to stay relevant and current
  • Maintain a successful in-bound freight/backhaul program

  • Minimum College Business diploma and certification in Supply Chain/Warehousing/Logistics or University Bachelor’s degree in Business required
  • Proven track record of at least 5-7 years on-the-job Senior Leadership experience in Supply Chain/warehousing/logistics required
  • Varied background in food distribution, warehousing, transportation/logistics/last mile delivery, equipment and maintenance, and financial management providing the experience and capability to manage a complex multi-location operation
  • Experience in food service or cold chain strongly preferred
  • Knowledge of, and experience managing in, a formal Food Safety and Quality Culture (TQM, Six Sigma, HACCP, GFSI or other accreditations)
  • Strong knowledge of regulatory issues, MTO WSIB, Ministry of Labour, CFIA etc.
  • Flexible to travel as required


  • Competitive compensation package
  • Pension and RRSP Plans
  • Stock Option Program
  • Profit Sharing Program
  • Comprehensive Flexible Benefits
  • Paid personal days and your birthday off!
  • Family oriented culture

Be Part of the Difference!


All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company’s policies and procedures.


Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations. 

Other details

  • Pay Type Salary
  • Travel Required Yes
Location on Google Maps
  • Kitchener, ON, Canada