Business Support Specialist (12-Month Contract)

We’re searching for a Business Support Specialist (12-Month Maternity Leave Contract). The focus will be supporting Acturis system.  Are you searching for new possibilities? 

Discover what’s possible, with Westland.  

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.  

As a Business Support Specialist, you’re a natural problem solver who loves to troubleshoot systems and network issues and embrace new ideas and innovative solutions to create positive, efficient user experiences for our employees. This is a hybrid position if you are based in Greater Vancouver. There will be opportunity to work fully remotely if you are based outside of BC.    

Interested in learning more?  

Why you'll love Westland: 

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• Total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Commemorative Days to celebrate days important to you
• Amplifying Communities Program to support causes that matter most to our employees

Why we’ll love You: 

• Have experiences in using Acturis system
• Passion to solve complex problems, as well as drive impact and productivity through technology 
• Be forward-looking while supporting our legacy and future state environments  
• Thrive when it comes time to implement, administer, and troubleshoot network infrastructure devices and cloud workloads 
• A critical thinker who loves to analyze and problem-solve issues  
• Collaborative approach to ensure you can deliver thoughtful and complete work  
• Proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs 
• Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Active Directory, Office 365) and Adobe applications 
• Bonus: Experience with ServiceNow 

Once here, you'll: 

• Be a contributing member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds. 
• Be a key point of contact for any inquiries about Acturis system
• Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions 
• Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions 
• Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed.